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“If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.” ~ Anonymous

Last month we sent out a survey asking you and other dentists what you’d like to learn more about. Communication and leadership struck a chord with many of you, so we think it’s the perfect time to talk about how these two factors work together to affect your practice’s success. 

Four areas of communication directly affect the leadership qualities your team wants: 

  • Cues
  • Conscious awareness
  • Compassion
  • Clarity

Have you ever felt hesitant approaching someone because their body language screamed, “Leave me alone”? Maybe they were hunched over, closed off, or had a scowl on their face. Cues, or body language, are just as important as your tone of voice when interacting with team members and your patients. Non-verbal cues that project an uncaring, unfriendly attitude won’t inspire your team to do their best. They certainly won’t make patients want to come back.

If you project the care and concern you feel for your team and patients, they’ll begin to emulate your patterns of non-verbal cues toward each other and your clients. It’s a win-win for everyone.  

Conscious awareness happens when you understand and acknowledge your own strengths and weaknesses. Being genuinely interested in others’ points of view helps your office solve problems creatively. This adds more value to the practice and results in better patient care. 

Ask questions, don’t assume everyone thinks the same way you do, and listen to their answers and unique perceptions. This helps you respond better and honor different personality types. 

Motivating your team also means letting your compassion show. When you’re compassionate, you’re better able to guide your team through challenges using critical thinking instead of dictating what they should or should not do. 

Putting people before process shows that you care about their opinions and concerns. As their leader, you want to raise them up and help them develop. This builds confidence, competence, and trust. Your team will be better equipped to handle difficult situations or new initiatives if they trust each other and their leader.

As a leader, you’ll have many ideas for growth and process improvement. Have you mapped these out? Have you clearly communicated what it is you want your practice to look like and why? Your team looks to you to show them the roles they will play in this positive change. They’ll feel more confident and committed if they know that what they’re doing matters, and why they are doing it. When you embrace clarity, commitment to hitting your goals is much easier to attain. 

Being a leader your team wants means not fighting the current of different ideas, opinions, or perceptions of how things should be. It’s giving your team a stage to perform to the best of their abilities, while aligning those abilities with your goals.

We’ve helped thousands of doctors build exceptional teams and become great leaders. Are you challenged by keeping it all together, building a great team, keeping a great team, or becoming a better leader? Grab a spot on our Practice Growth Call Calendar, and let’s see what we can accomplish together.       

Like this blog? Here are other recommended readings:

Why A “Good Enough” Dental Practice May Not Be


Written by Smartbox

SmartBox employs the best minds in dentistry to help you grow your practice. Our Practice Growth System™ is proven to help dentists in every market area across the country achieve predictable year-over-year growth.

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