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If the title of this blog confuses you, you may need to get up to speed. Texting is huge these days, and a recent study reveals that 90% (!) of consumers prefer to speak with a business via text. There is serious opportunity for your practices to engage patients the same way other industries do – through texting. While you don’t necessarily have to speak text, there are four ways your practice can join the leagues of text-savvy, successful businesses.      

  1. Send appointment reminders + follow-up messages via text
    • Here’s that research again…nearly 70% of patients said they want more communication after an appointment.
    • Some teams we’ve talked to also text to request post-appointment reviews.
  2. Lift roadblocks for payments
    • Texting patients their bill, where they can also pay via secure links, is a game-changer.
    • Electronic payments are preferred by 83% of consumers, and 80% of consumers want to pay using a mobile device.
  3. Follow-up scheduling
    • Appointment scheduling links sent via text are wildly popular and very handy for patients.
    • Digital appointing is a great way to engage patients in an ongoing conversation.
  4. SMS/text marketing has higher click-through rates
    •  The stats are shocking: 98% of texts are opened, and of those opened, 95% are opened within three minutes!
    • Avoid overwhelming patients by bombarding their email inboxes. Engage them with quick, concise text messages instead.

With a little tweaking, and more texting, your practice can modernize the way it communicates with patients and keep engagement at an all-time high. Not sure where to begin or have too much on your plate to take on more? We can help. Grab a spot on our Practice Growth Call™ calendar

* Texting “for the win”... “more to follow”... 🙂

Like this topic? Here are more recommended readings:

It’s That (Almost Wonderful) Time of Year...Three 2022 Dental Trends to Keep an Eye On (Technology trends)

How Dentists Can Attract New Dental Patients That Are Better


Written by Smartbox

SmartBox employs the best minds in dentistry to help you grow your practice. Our Practice Growth System™ is proven to help dentists in every market area across the country achieve predictable year-over-year growth.

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