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According to Google, over 90 percent of dental prospects today begin their search for a dentist online. You may also know that, again according to Google, people consult an average of 10.4 sources of online information before making a buying decision.

When it comes to dental prospects, most of those sources are your online reviews. Reviews are the new word-of-mouth advertising, and as the saying goes, what appears on the internet is forever. You simply can’t afford to ignore what people are saying about you in the online space.

Over 85% of prospects read reviews before booking an appointment.

Your online reputation is crucial when it comes to keeping your new patient pipeline filled. And there’s not a dentist out there who doesn’t need a good, steady influx of new patients. But if you’re busy in your operatories seeing patients and making money by solving their dental problems, who’s looking out for your practice’s good name online?

You might have had the foresight to assign one of your staff to monitor the various review sites. If so, you’re to be congratulated. But that is almost certainly an extra duty, and the press of day-to-day business makes reputation monitoring a hit-or-miss proposition for most dental practices.

Fortunately, SmartBox has the solution.

Introducing RAVE Reputation Management System

SmartBox’s RAVE Reputation Management System makes it easy to manage your online reputation. RAVE will help you garner as many positive reviews as possible, and deal with negative reviews quickly and effectively.

Following an appointment, RAVE contacts your patients via a text message and email sent to their cell phone, to request that they leave you a review. That’s one extra duty that your staff needn’t concern itself with.RAVE automatically promotes your positive reviews to Google, social media, and your website to both build your online reputation and greatly improve your Search Engine Optimization.

RAVE also provides email alerts whenever a new review is posted. You’ll know at once when a negative review is posted. Take advantage of the one-touch “respond” option to begin dealing with the unhappy patient or prospect.

Other online reputation management systems such as DemandForce host your reviews on a separate website, where they aren’t factored into your overall Google rating. Even worse, if you stop using the service, your reviews disappear.

RAVE gets your reviews directly to Google and other places where they matter. Those reviews won’t disappear if you stop using the service. And  RAVE integrates with your practice management system with no effect on system performance.

RAVE is a turnkey solution for building and protecting your brand, and it’s available exclusively from SmartBox.

RAVE Is Key To Your Success, But Not The Only Key

In order to get enough great online reviews to remain competitive, you need a steady stream of new patients. With the inroads that corporate dentistry is making into various markets, and the record numbers of new dental school graduates, getting enough new patients is tougher than ever.

There’s a better way to safeguard your reputation and build your practice.

Visit smartboxdental.com and reserve your free, no-obligation Practice Discovery Session™. Invest 20 minutes of your time to discover how you can double or even triple your practice.

From the results of that phone call, you’ll receive your completely personalized Patient Attraction Roadmap™ – again, absolutely free.

Keep your practice’s good name shining and get more patients, more profits, and more freedom with SmartBox.


Written by Smartbox

SmartBox employs the best minds in dentistry to help you grow your practice. Our Practice Growth System™ is proven to help dentists in every market area across the country achieve predictable year-over-year growth.

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