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A Minute (Or Two) With Colin Receveur, Episode 20

– So when I go into a practice and I ask a dentist, “What percentage of the calls that your front office staff gets are you converting to new patients?” I get a range of answers. 

– Maybe 30 or 40%, they need to improve. Maybe 60 to 80%, man, they’re doing great.

– Every now and then a doctor will say, “Every patient that can be converted, we convert,” right? 

– Well we know that’s not the case because always and never, never are true.

– What percentage should your practice be at is really a question for the doctor. 

– So we can show you the practices that we’ve benchmarked. We’ve benchmarked 8,000 practices in the United States. 

– General practices that are doing at least a million dollars a year. 

– We have 8,000 of those benchmarked. 

– So we can show you what percentage of calls should you be answering? What percentage of calls is average for a point? 

– What are the top 10% of practices appointing in the country? What are the bottom 10%?

– But ultimately, it’s not so much as what you should be doing as what do you think you need to make. Changes to grow your practice. 

– So we are more, it’s more or less a tool for us to highlight where are the biggest areas of improvement that you can focus on. 

– And then from there, working with that practice to help to tighten up those areas. 

– How do we answer more calls? How do we appoint more patients? 

– And ultimately, because out of those two things, we’re going to get more new patients appointed in the practice.


Colin Receveur

Created by Colin Receveur

“As a dentist, you don’t want marketing or websites or SEO, You want more and better patients in your chair. We know how to dominate your market area to make that happen.”

"Running your practice by yourself can feel overwhelming. With our help, you can increase the quality and quantity of your new patients, which will allow you to get back to enjoying life."
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